Your right of withdrawal at a glance
- Period: 15 business days from the day after you receive your items;
- Reason: not required, you do not have to justify yourself;
- Return cost: at your expense, except for damaged goods, non-conforming goods or a delivery error;
- Refund: within 14 business days, by the same payment method used at purchase.
Period and starting point
In accordance with Article 348 of the Digital Code, the period runs from the day after the date on which you take possession of the goods. If the pre-contractual information required by law was not provided to you, this period is extended to ninety (90) days.
Cases where the right of withdrawal does not apply
In accordance with Article 355 of the Digital Code, you lose the right of withdrawal in the following cases:
- Goods made to your specifications or personalised by you;
- Foodstuffs, beverages and other perishable goods liable to expire quickly, in particular cosmetics, perfumes and beauty products;
- Goods which by their nature cannot be returned due to the risk of deterioration;
- Goods sealed for hygiene or health protection reasons and unsealed by you after delivery.
These products are flagged by a specific notice on their product page. For hygiene reasons, unsealed cosmetics and perfumes can in no way be taken back. If in doubt, contact us before ordering: we will tell you whether your product is eligible for withdrawal.
How to exercise your right of withdrawal
- In accordance with Article 348 of the Digital Code, notify your decision by email to support@vanterraglobal.com, or by registered post with acknowledgement of receipt, stating your name, the order date and, if you wish, your reason for withdrawing;
- Use the standard form set out below, or write your own declaration;
- Stop using the items and return them in their original packaging, in perfect condition, with all accessories and documentation, within 15 business days;
- Keep proof of dispatch. Return costs are at your expense.
You are entitled to a reasonable opportunity to test the items before returning them, in order to check their conformity. This opportunity does not depreciate the product. We may, however, refuse a refund if the depreciation results from handling other than that necessary for this check, or if you have manifestly exceeded the use made for testing purposes.
Refund
The refund is made free of charge to you, by the same payment method used at purchase, unless expressly agreed otherwise (Article 353 of the Digital Code). It takes place within a maximum of 30 business days from receipt of the returned items (Article 351 of the Digital Code). Vanterra undertakes to act within 14 business days of that same date. In the event of delay on our part, the sums due are increased by law at the statutory interest rate, from the day after expiry of that period.
In accordance with Article 352 of the Digital Code, initial delivery charges are only refunded if the right of withdrawal is exercised because of a delivery deadline exceeded on our part or a breach of one of our contractual obligations. In other cases they are not refunded.
Condition of returned items
Items must be returned to us in their original packaging, in perfect condition, unopened where they carry a hygiene seal, with all accessories and documentation. Items that have been worn, used, altered or are incomplete may give rise to a reduction in the amount refunded.
Damaged, faulty or incorrect product
If you receive a damaged, faulty product or one that differs from your order, contact us without delay at support@vanterraglobal.com attaching photographs. We take care of the exchange or refund, as well as the return costs. This right is separate from your right of withdrawal and does not replace it.
Standard withdrawal form
This form must be completed and returned to us if you wish to exercise your right of withdrawal. It is not compulsory: a simple statement of your intention is sufficient.
To: VANTERRA GLOBAL, Îlot : 23 112, Parcelle : A, Maison : Inconnu Inconnu, ATLANTIQUE, ABOMEY-CALAVI, ABOMEY-CALAVI, AITCHEDJI,, Abomey-Calavi.
| Field | To be completed |
|---|---|
| Customer's name | ............................................... |
| Customer's address | ............................................... |
| Order date | ............................................... |
| Order reference | ............................................... |
| Description of the items returned | ............................................... |
I hereby notify you of my decision to withdraw from the contract concluded on .............................. on the vanterraglobal.com website, covering the items above, in accordance with Article 347 of the Digital Code of the Republic of Benin.
Done at .............................., on ..............................
Order cancellation
You may cancel your order at any time from your "My account, My orders" area, for as long as it has not been confirmed. After confirmation by the seller, the return or withdrawal procedure applies.