Article 1 — Identification of the seller
In accordance with Article 328 of the Digital Code, which requires easy, direct and permanent access, where applicable from the Site's homepage, to all of the following information, the seller is identified as follows:
- Registered office: Îlot
- 23 112, Parcelle : A, Maison : Inconnu Inconnu, ATLANTIQUE, ABOMEY-CALAVI, ABOMEY-CALAVI, AITCHEDJI,, Abomey-Calavi
The seller markets the goods in its own name and on its own account. It is the sole seller in relation to the customer for the purposes of these Terms of Sale.
Article 2 — Scope and acceptance
These Terms of Sale apply to all sales of goods concluded on the Site. Any order implies the customer's acceptance, without reservation, of these Terms of Sale, the Terms of Use of the Site, the Privacy Policy and the Cookie Policy, which the customer acknowledges having read before validating their order.
The seller may amend these Terms of Sale at any time. The version applicable is the one in force at the time the order is placed. The version in force is identified by reference 1.0, dated 2026-09-27.
In accordance with Article 338 of the Digital Code, this information is presented in a clear, legible and unambiguous manner, and its provision enables customers to reproduce and retain it.
Article 3 — Definitions
- "Seller": the legal person identified in Article 1, which markets goods on the Site.
- "Customer": any individual or legal person placing an order on the Site. A customer acting for non-professional purposes is a "consumer" within the meaning of Beninese consumer law.
- "Site": the website vanterraglobal.com and its subdomains.
- "Order": the set of goods requested by the customer, confirmed by the seller's acceptance.
- "Contract": the distance sales contract concluded by electronic means between the Seller and the Customer.
- "Cart": the provisional list of goods the customer wishes to buy, before confirmation.
- "Terms Version": the identifier and revision date printed on the customer's invoice.
Article 4 — Products and prices
Products offered on the Site are described in a clear, legible and unambiguous manner, in accordance with Article 338 of the Digital Code. Each product page states, where applicable, technical characteristics, instructions for use, safety and health warnings, and the price including taxes.
Prices are expressed in CFA francs (XOF), the legal tender in Benin. The displayed price includes value added tax where the seller is liable for it. Delivery charges are shown separately before the order is validated. Vanterra displays prices inclusive of tax, in accordance with Article 224 of the General Tax Code.
Offers remain valid for as long as the goods are available. In accordance with Article 338 of the Digital Code, the seller remains bound by the offer conditions it has published for as long as they remain accessible to the customer.
In the event of an obvious pricing error, the seller reserves the right to cancel the order and refund the customer in full, at no charge.
Article 5 — Order and validity of the electronic contract
In accordance with Article 343 of the Digital Code, the customer is able, by appropriate, effective and readily accessible technical means, to review the details of their order and to make the necessary corrections before confirming acceptance. The customer may interrupt the order process at any time, before confirming acceptance.
The customer validates their order by confirming payment. The customer's acceptance of the offer and the seller's confirmation form the Contract. The order is deemed accepted without reservation.
The customer declares to have read these Terms of Sale in full before confirming their order.
Article 6 — Acknowledgement of receipt and invoicing
In accordance with Article 344 of the Digital Code, after the order is placed, the seller acknowledges receipt of the customer's acceptance without undue delay and by any means, including by electronic means.
The acknowledgement is accompanied by the invoice or payment receipt showing a detailed summary of the order together with its date and time. The invoice is generated in PDF format and bears a unique identification number as well as a verification code allowing the customer to check its authenticity. It is available from the customer's "My account" area.
The Terms Version applicable to the order is printed on the invoice. This reference allows the customer to verify retrospectively the conditions in force at the time of purchase.
Article 7 — Payment methods
Payments are made exclusively online, through an accredited payment service provider, via a secure environment (TLS) meeting industry security standards. No bank card details are stored on the seller's servers.
The following payment methods are accepted:
- Mobile Money: MTN Mobile Money, Moov Money, Celtiis Money, Coris Money, Mixx by Yas, Airtel Money, Free Money;
- Bank or mobile account: BMO;
- Bank card: Visa, Mastercard.
The payment method suited to each country is displayed to the customer at checkout. The order is definitively confirmed only after the payment provider validates the payment.
In the event of failure, interruption or established attempted fraud, the seller reserves the right to cancel the order. In that case, no amount will be debited from the customer's account.
Transaction data (amount, reference, status) are retained by the seller for accounting, tax and evidentiary purposes.
Article 8 — Delivery
The seller delivers exclusively within the national territory of the Republic of Benin. Any order addressed outside that territory is not accepted.
Indicative delivery times are 3 to 7 days from payment confirmation. Orders are prepared within 24 business hours.
Delivery charges are Gratuits. In accordance with Article 356 of the Digital Code, the seller executes the order within a maximum of 30 business days from the day after the conclusion of the Contract.
The seller arranges delivery and contacts the customer to agree on the handover of the goods. The customer checks the apparent condition of the shipment on receipt; any reservation must be made in writing without delay.
Where an ordered item becomes unavailable, the seller informs the customer without delay and at least twenty-four (24) hours before the agreed delivery date, and refunds all amounts received, in accordance with Article 345 of the Digital Code.
Article 9 — Right of withdrawal
In accordance with Article 348 of the Digital Code, a consumer customer has 15 business days to exercise a right of withdrawal, without justification and at no cost other than any direct return costs.
Where the pre-contractual information required by Articles 338 to 340 of the Digital Code was provided before the contract was concluded, the period runs from the day after the date on which the customer takes possession of the goods. Failing such provision, the period is extended to ninety (90) days.
The customer notifies their decision by email to support@vanterraglobal.com, or by registered letter with acknowledgement of receipt, stating their identity, the order date and, if they wish, their reason. The customer may use the standard form set out on the "Right of Withdrawal, Returns & Refunds" page.
The customer stops using the goods without delay and returns them to the seller within 15 business days. They are entitled to a reasonable opportunity to test the goods, which does not constitute a use that would depreciate the product.
Exclusions — In accordance with Article 355 of the Digital Code, the customer loses the right of withdrawal in the following cases: goods made to the customer's specifications or personalised by them; foodstuffs, beverages and other perishable goods liable to expire quickly, in particular cosmetics, perfumes and beauty products; goods which by their nature cannot be returned due to risk of deterioration; goods sealed for hygiene or health protection reasons and unsealed by the customer after delivery. These products are flagged on their product page.
The seller may refuse reimbursement if the depreciation of the goods results from handling other than that strictly necessary to check conformity, or if the customer manifestly exceeds the use made for testing purposes.
Reimbursement is made free of charge to the customer, by the same payment method used at purchase, unless expressly agreed otherwise (Article 353 of the Digital Code). It takes place within a maximum of 30 business days from receipt of the returned goods (Article 351 of the Digital Code). Vanterra undertakes to act within 14 business days of that same date. In the event of delay, the sums due are increased by law at the statutory interest rate, from the day after expiry of that period.
Article 10 — Legal guarantees
Goods sold on the Site benefit from the legal guarantees provided for by Articles 357 to 369 of the Digital Code, under the conditions described on the "Legal Guarantees" page.
Article 11 — Cancellation and termination of the contract
The customer may cancel their order at any time from their personal area, for as long as it has not been confirmed by the seller.
In the event of a breach by the seller of any of its contractual obligations, including exceeding the delivery deadline, the customer automatically obtains termination of the contract, by simple notification sent by registered letter with acknowledgement of receipt. In the event of termination, the seller refunds the sums due within a maximum of 30 business days from notification, and delivery charges are refunded (Article 356 of the Digital Code). That period runs from the date of notification of the termination by the customer.
Article 12 — Refund requests
Refund requests are not made on the Site. They are made exclusively in writing, outside the platform.
Any request for a refund, exchange or termination must be sent by email to support@vanterraglobal.com, or by post to Îlot : 23 112, Parcelle : A, Maison : Inconnu Inconnu, ATLANTIQUE, ABOMEY-CALAVI, ABOMEY-CALAVI, AITCHEDJI,, Abomey-Calavi. The request must state the customer's identity, the order date, the order reference and the subject of the request. Customers should keep a copy of their request and of the acknowledgement of receipt.
- The seller acknowledges receipt of the request in writing and states the action taken.
- Where the request concerns the right of withdrawal or termination of the contract, the refund period runs from receipt of the returned goods or, where there is no return, from the date of notification of the customer's decision (Articles 351 and 356 of the Digital Code).
- Where the request concerns a conformity defect or a hidden defect, the applicable periods are those of Articles 357 to 369 of the Digital Code.
- The seller undertakes to issue the refund within 14 business days of the date from which the above period begins to run.
- The refund is made free of charge to the customer and by the same payment method used at purchase, unless expressly agreed otherwise (Article 353 of the Digital Code).
The seller endeavours to handle each request as quickly as possible. A refund can nevertheless only be made once the request has been verified as admissible under these Terms of Sale and, where applicable, once the returned goods have actually been received.
No refund request may be submitted through the Site's online chat or by telephone. Those channels are for assistance only and do not constitute notification within the meaning of the Digital Code.
Article 13 — Promotions and promotional codes
The conditions of use, validity period and arrangements applicable to promotions and promotional codes are set out on the "Promotions & Coupon Codes" page, which prevails over these Terms of Sale. No promotional code may be used after its expiry date. The seller reserves the right to withdraw any promotion found to be fraudulent.
Article 14 — Customer obligations
- Provide accurate, complete and up-to-date information when creating an account and placing each order, in particular name, delivery address and telephone number;
- Check the accuracy of the information entered before validating an order;
- Take the necessary steps to preserve the confidentiality of their login credentials;
- Pay the full price of the order;
- Take delivery of the goods at the stated address.
The seller reserves the right to refuse or cancel any order in the event of inaccurate information, suspected fraud, abnormally large volumes of orders or breach of these Terms of Sale.
Article 15 — Liability
In accordance with Article 329 of the Digital Code, the seller is liable, without proof of fault, for the proper performance of its contractual obligations. It may be exempted in whole or in part by proving that non-performance is attributable to the other party, to a third party, or to a case of force majeure.
The seller is exempt from all liability in the event of force majeure, disruption to telecommunications networks, failure of the payment service provider, civil unrest, or any other event beyond its control making performance of the contract impossible.
Article 16 — Evidence and archiving
The seller's computerised records, kept under reasonable security conditions, are accepted as evidence of orders, payments and deliveries. The customer accepts this method of proof.
In accordance with Article 346 of the Digital Code, any contract concluded by electronic means is retained for ten (10) years from delivery of the goods or provision of the service.
Invoicing data is additionally retained for the period required by Beninese tax and accounting law.
Article 17 — Personal data
The processing of the customer's personal data is described in the Site's Privacy Policy, which specifies the identity of the data controller, the purposes pursued, the categories of data collected, the recipients, the retention periods and how to exercise your rights. The seller has completed the prior formalities with the Personal Data Protection Authority (APDP) under number ____________, and provides customers, at the point of data collection, with all the information listed in Article 415 of the Digital Code.
Article 18 — Intellectual property
All elements of the Site — general structure, texts, photographs, visuals, logos and icons — are the exclusive property of the seller or are subject to a use authorisation. They are protected by copyright and trademark law.
Any reproduction, representation, adaptation or exploitation, in whole or in part, of any element of the Site, by any process and on any medium whatsoever, is prohibited without the seller's prior written authorisation. Requests to reproduce content should be sent to support@vanterraglobal.com.
Article 19 — Complaints and dispute resolution
Customers may submit complaints relating to an order to our customer service at support@vanterraglobal.com or by post to Îlot : 23 112, Parcelle : A, Maison : Inconnu Inconnu, ATLANTIQUE, ABOMEY-CALAVI, ABOMEY-CALAVI, AITCHEDJI,, Abomey-Calavi. Customer service undertakes to respond within 24 business hours.
These Terms of Sale are drawn up in French and in English. In the event of divergence of interpretation, the French version prevails. Any question relating to the interpretation or performance of these Terms of Sale is subject to Beninese law and to the exclusive jurisdiction of the courts of Cour de Commerce de Cotonou.
Article 20 — Miscellaneous
If any clause of these Terms of Sale were declared null or inapplicable by a competent court, the remaining clauses would remain fully in force. The seller may amend these Terms of Sale at any time, without this constituting a condition for terminating a Contract in progress.