1. What is a cookie?
A cookie is a small text file placed on your device when you visit a website. It allows information about you to be stored and makes your subsequent visits easier. Local storage technologies (localStorage) play a comparable role and are also described below.
2. Our approach: minimisation
We have chosen a Site that is conservative in terms of trackers. We use no advertising cookies, no third-party social network cookies and no marketing retargeting trackers. The Site remains fully usable if you refuse all non-essential cookies.
3. Strictly necessary cookies
These cookies are essential to the operation of the Site and cannot be disabled without certain features ceasing to work, in particular signing in to your account. They are set without prior consent, in accordance with the guidance of the Personal Data Protection Authority, and are not used for advertising purposes.
| Name | Purpose | Duration |
|---|---|---|
| better-auth.session_token | Maintaining your login session | Session |
| x-csrf-sid | Cross-site request forgery (CSRF) protection | Session |
| x-csrf-token | CSRF double-submission token | Session |
| vanterra_lang | Remembering your display language | 1 year |
| support_conv_id, support_conv_token | Recognising your support conversation thread | 365 days |
Local storage (localStorage) is used to keep your cart, wishlist, display theme and language, without transmitting data to a server.
4. Audience measurement
The Site uses a self-hosted audience measurement solution (Umami), configured without cookies: it sets no cookies and uses no advertising identifier. It measures traffic statistics only (page views, purchase events) without advertising profiling.
You may refuse this measurement without affecting your browsing, your cart or the checkout process.
5. Account security and anti-fraud
When creating an account or claiming a promotional code, the Site may read a technical fingerprint of your browser, without collecting any content data. This fingerprint is used solely to prevent fraud, the abusive creation of multiple accounts and the abusive reuse of promotional codes. It does not allow us to identify you personally.
6. Managing your preferences
You may change your choices at any time:
- From the banner shown on your first visit, or via the "Manage cookies" link at the bottom of every page of the Site;
- Through your browser settings, by deleting cookies at any time.
Procedures vary by browser: Chrome (Settings, Privacy and security, Cookies), Firefox (Options, Privacy & Security, Cookies), Safari (Settings, Privacy, Cookies), Edge (Settings, Cookies and site permissions). Disabling cookies entirely may prevent the use of certain features, in particular signing in to your account.
7. Contact
For any question relating to cookies, write to support@vanterraglobal.com or to our Data Protection Officer: gratiasgnanvo@gmail.com. You may also contact the Personal Data Protection Authority (contact@apdp.bj).