Delivery area
Vanterra delivers exclusively within the national territory of the Republic of Benin, including Cotonou and Abomey-Calavi. Orders addressed outside Benin are not accepted. International delivery is not available at present.
If you are established outside Benin and would like to be informed when delivery opens in your country, contact us at support@vanterraglobal.com. We will add you to a waiting list, with no obligation.
Delivery times
| Step | Time |
|---|---|
| Order preparation | Under 24 business hours |
| Standard delivery | 3 to 7 days after payment confirmation |
| Pre-order products | Stated on the product page, generally 14 to 21 days |
| Maximum contractual performance period | 30 business days |
The maximum performance period runs from the day after the contract is concluded (Article 356 of the Digital Code). If it is exceeded, you automatically obtain termination of the contract and a full refund of your order, including delivery charges.
Delivery charges
Delivery charges are Gratuits. They are restated in the order summary before validation and appear separately on the invoice.
Handover arrangements
After dispatch, our team contacts you to arrange delivery at the address you provided. We ensure that the address and telephone number supplied are accurate and accessible.
On receipt, it is for you to check the apparent condition of the parcel and to report any anomaly to the carrier immediately, so that it is recorded on the delivery note.
In accordance with Article 352 of the Digital Code, delivery charges are only refunded if the seller is at fault: delivery deadline exceeded, item unavailable, or breach of any contractual obligation.
Product unavailability
When an ordered product becomes unavailable, we inform you without delay and at least twenty-four (24) hours before the agreed delivery date, and refund all amounts received in full (Article 345 of the Digital Code).
If only part of your order is unavailable, we offer to deliver the remaining items and refund the missing part in full.
Order tracking
You can track the progress of your order at any time from your "My account, My orders" area. Every status change is reflected there. For any delivery question, contact our customer service at support@vanterraglobal.com.